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Admission FAQs

Q: What should I bring with me to the Home on the day of admission?


On the day of admission, it is important to bring copies of any Power of Attorney/Statutory Guardian papers, your Health Card, a copy of your most recent Notice of Assessment from Revenue Canada and a void cheque. If you are moving into the home from a community setting you will need to bring all your medications. You will want to bring clothing that is comfortable and machine washable. Generally enough clothing for two weeks will do. You will also want to supply enough for various seasons and/or weather conditions. For a complete list of recommended clothing to bring, click here. You are also asked to bring any specialty toiletries, such as makeup and hair products.

Any furniture (except for the bed) is welcomed as well, but it would be best to contact the Admissions Coordinator to ensure that any pieces will fit in the room before arrival. People are encouraged to bring items such as pictures, artwork, gifts and other memorabilia to give their room a personal touch. We will ensure that the personal items are appropriate and safe for the room and that any electrical items are approved by the Canadian Standards Association (CSA).

Q: Am I allowed to have a television, radio, phone and/or internet in my room?


Televisions, radios, telephones and computers are welcomed in all of our rooms. It is your responsibility to provide each device for your room and contact a service provider to setup the service to your room. If you are already subscribed to any of these services, you will simply need to have the provider transfer the existing service to your room in the Home. You may even be able to keep your current phone number. Ask your service provider for details. Cell phones and wireless internet are permitted in the Home.

Q: What are the meal choices for residents?


We appreciate the importance of a quality dining experience and are proud of the menu selection we offer. Meals are cooked fresh each day in our on-site kitchen and are served in the dining room. Residents are always provided with two entrée choices at each meal.

Residents are provided with three (3) well-balanced meals per day, as well as refreshments between meals and snacks in the afternoon and evening.

Q: Are special diets available?


Yes. We cater to a wide variety of special diets, including diabetic, vegetarian and no-pork. Each person’s diet is assessed at the time of admission and quarterly therein. Food intake is monitored at each meal. If there are noticeable changes, a referral to the Dietitian is made and changes are implemented accordingly. If you have a question about our ability to offer your specific diet, please contact the Admissions Coordinator.

Q: Can I keep my own family physician?


Residents are assigned an Attending Physician at the time of admission, based on the workload of each Physician and the Home area where the resident will be living. Although it is not mandatory, we encourage residents to take on the Physician provided by the Home to ensure good communication of health information, and to allow for on-site accessibility. Residents may retain their own Family Physician from the community if the Physician is willing to comply with the requirements of the Ministry of Health and Long Term Care (MOHLTC).

Q: Do you offer physiotherapy ad rehabilitation services?


Arbour Creek Care Centre offers a range of physiotherapy and rehabilitation services 3 times a week. There are also alternative therapies and restorative care programs available. Each new resident is assessed to determine an appropriate physiotherapy regime shortly after admission. Our objective is to maintain and restore residents’ current abilities and strengths through a variety of physical programs designed to meet individual needs.

Q: When are visiting hours?


The Home welcomes families to visit as often as possible and to stay as long as possible. Guests are a very important part of a resident’s life, and we encourage regular visits by relatives and friends. We practice an open hour’s visitation policy with consideration for the comfort and schedules of all residents. It is suggested that visitors who plan to visit after 8:30 p.m. call the Home and advise the Charge Nurse of their plans as the doors are locked after this time.

Q: Are there rules about vacation and leaves from the Home?


Yes. You may have overnight leaves of up to 48 hours per week. If you are interested in going on an extended leave/vacation then up to 21 days can be accommodated. It is important to know that your accommodation fees remain the same even though you have taken an overnight or vacation leave. It would be appreciated that you notify the Unit Nurse of your plan for an overnight leave or vacation so we can work with you to coordinate and review your care and medication needs.